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Frequently Asked Questions

To help you better, we've compiled our common questions and answers below. If you can't find what you're looking for, reach out to our customer service for assistance.

Order and Payment

How do I know my order is received?

When you place an order, we'll email an order confirmation to the provided address. If not received, check your spam folder or contact us.

Is it safe to shop with us?

Yes, your security is important. Read our Privacy Policyand Terms & Conditions.

Can I change or cancel my order?

No problem if we haven't packed it. Contact us soon after ordering for changes.

Received wrong items, what to do?

Contact us via: Email: info@springyard.com Phone: +46 (0)33-723 23 00

What available payment methods are there?

We use Klarna Checkout

Delivery and Returns

What is the shipping cost?

The shipping cost is €19.

How long is the return period?

You have 14 days after receiving the item. Return fee of €19 covers shipping and admin costs.

How to make a return?

Use the included return label. If missing, contact us. Refunds follow the original payment method. No exchanges. Return fee: €19.

Want to report a defective item?

If you receive a faulty item, contact our customer support and we will help you. Please add order number and a photo if possible.

Secure shopping

Payment options

We ship with